Frequently Asked Questions

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🌾 Are your products suitable for people with allergies?

Food safety is extremely important to us. Our team is fully trained in food allergens, and we take great care when preparing and packaging our products.

Many of our products are gluten-free, and some are suitable for a range of dietary requirements. However, please always check the allergen information provided on each product page before ordering, as ingredients and recipes may vary.

If you have a food allergy or dietary requirement and are unsure whether a product is suitable, please contact us before placing your order. We'll be happy to help.

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🎁 Do you personalise your products?

Yes! Many of our products can be personalised with names, dates, messages or custom designs. Please check the product description for available options.

🍭 How long do candy floss cakes last?

Our candy floss cakes and candy floss products will last for up to 3 weeks from the date of delivery when kept in their original protective packaging.

For the best quality:

• Store at room temperature.

• Keep away from direct sunlight.

• Do not refrigerate.

• Keep sealed until you're ready to enjoy them.

📅 Can I pre-order?

Absolutely!

We recommend ordering in advance, especially for birthdays, weddings, Christmas and other busy periods.

We'll make and dispatch your order to help ensure it arrives in time for your special occasion.

🚚 Which delivery company do you use?

We dispatch orders using Royal Mail.

Tracking information will be provided where applicable.

⏰ How long does delivery take?

Each product displays its estimated dispatch time.

After dispatch:

• Royal Mail Tracked 24: Usually 1 to 2 working days.

• Royal Mail Tracked 48: Usually 2 to 3 working days.

Delivery times are estimates and may vary during busy periods.

🍬 Can I return edible products?

For food safety and hygiene reasons, edible products cannot be returned unless they arrive damaged, faulty or incorrect.

If there's a problem with your order, please contact us within 48 hours of delivery with photographs of the product and packaging.

🔄 Can I return personalised items?

As personalised items are made specifically for you, they cannot be returned unless they are faulty, damaged or incorrect.

Please double-check all personalisation details before placing your order.

🎉 Do you offer custom orders?

Yes!

If you have an idea for a personalised gift or custom design, we'd love to hear from you. Please contact us before ordering to discuss your requirements.

🎂 Do you make cake toppers?

Yes! We create a wide range of edible cake toppers, custom cake decorations and personalised designs for birthdays, weddings, baby showers and many other occasions.

🇬🇧 Where do you deliver?

We deliver throughout the United Kingdom.

📞 How can I contact you?

You can contact us using our Contact page or email us directly.

We'll always do our best to reply as quickly as possible.

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🎁 Can I send my order directly as a gift?

Yes! If your order is a gift, simply enter the recipient's delivery address at checkout. We don't include pricing information in parcels, making it easy to send gifts directly to friends and family.

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🧁 Are your cupcake toppers edible?

Yes! All of our edible cupcake toppers are:

• ✅ Fully edible

• ✅ Pre-cut and ready to use

• ✅ Simply place them straight onto your cupcakes

• ✅ No cutting required

When stored flat in their original protective packaging, our edible cupcake toppers have a shelf life of up to 12 months.

For the best results:

• Store at room temperature.

• Keep away from direct sunlight and moisture.

• Leave sealed in the protective packaging until you're ready to use them.

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